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Please reach out to the customer support team at StackCommerce where you made your initial purchase. It looks like you made your purchase on a StackCommerce website. I have recommended PureVPN to others throughout the past few years but a company that doesn't stick to their word, I could not in the future recommend. Not some other service, not different terms regarding the length of service, but the original terms.

We bought a lifetime subscription 5 years ago and want to claim this service because that is what we paid for. I hope I am wrong on this but if PureVPN is already stating alternative options I am worried that they are going to push back and try to offer a 2 year activation or offer a different VPN service from the posts of others in this thread. What do you mean alternate options? Are they purposely trying to get rid of the supporters who initially bought into PureVPNs service? With all these issues, you would think things would be resolved faster but I don't foresee that happening and from the other comments here as it seems like things are trending in the wrong direction. I am going through the same hassle, after reaching out to PureVPN I was told to put a ticket in to Stackcommerce but they also mentioned their team can help set you up with alternate options. That was just three days ago and while I was researching my options they closed my ticket causing me to wind up here. I responded with 'I am not interested in the substitution I have, but I prefer PureVPN.' Their response conveyed that PureVPN was to blame for me not receiving a renewal because they stated 'In this instance, until their recent notification, we were completely unaware of their business decision so we are left with offering you this substitution.' and again offered me the same other service, which I already told them I had, and a $20 credit to my account.

#Purevpn reddit free

is a free replacement, lifetime subscription with no additional charges or renewals' and to reply back if I want to accept the substitution. This just happened to me too I emailed them as directed and they said that 'Unfortunately, PureVPN is currently available up to incremental 5-year subscriptions. Clearly based on this thread there are a number who are in the same boat, and it is disappointing to see that they are attempting to shaft people, but maybe if enough insist on them following through they'll stop jerking people around by default.

#Purevpn reddit license

I expect another 5-year PureVPN license now and every 5 years until such time as I choose to no longer continue the service. The original license you provided me was a 5-year term. I do not accept the so-called offer to breach our agreement. By offering an alternative service, you are effectively arguing impossibility, however no such impossibility exists: you can still provide me with the PureVPN service, you simply are choosing not to. You are attempting a unilateral change without offering additional consideration. While there certainly are times in which the terms of a contract can be altered, you have not met any such conditions. To attempt to change the terms of the arrangement now after having been accepted and partially-performed is in violation of both contract and consumer laws in pretty much every state in the US, including my own. Thus far, we are 5 years into the lifetime service offering. The terms were a lifetime license for PureVPN services to be made available to me. You accepted my payment and began performance in 2017. That contract was offered and accepted in 2017. Stackcommerce agreed to provide access to a service for which I paid an agreed-upon price. Here is the specific language I used after they offered the 'one-time 2-year extension' that got the ticket escalated:

I was just informed that I would be getting a 5-year extension and could get additional 5-year extensions for the lifetime of the product. I again declined, at which point they escalated the ticket. I declined the alternative at which point they offered me a one-time 2-year extension on the condition I was waiving any future extensions. After doing so, like with others, Stackcommerce told me they could not do the 'lifetime' subscription for PureVPN and offered me an alternative, KeepSolid VPN. I first put in a ticket with PureVPN and they instructed me to submit a ticket to Stackcommerce. So I just went through this experience when my PureVPN 'lifetime' subscription lapsed.